Q: How do I send you my photos?
A: After the checkout process, you
will receive a confirmation email there will be a detailed explanation
of how to send us your photos.
You have 3 options of sending photos:
1) You can E-mail us your digital
files to photo@italiancharmshop.com
2) You can mail us your pictures
to:
Carlos Italian Charm Shop
ATTN: Photo Engraving
12401 Folsom Blvd #223
Rancho Cordova, CA 95742
3) Visit our store location with
your photo and place your order with one of our sales professionals. |
Q: Do some photographs show up
better than others?
A: Yes, The clearer the photo, the
clearer the image on the pendant. |
Q: Does it matter what type of
Photograph I use?
A: No. Photographs can be 35mm,
110, studio shots, even slides or Polariods, in color or black and white.
We cannot, however, create a color image from a black and white photograph
and we cannot use a negative. |
Q: Will my pictures be returned?
A: Yes, your pictures will be returned
in the exact condition it was given, along with the pendant. |
Q: Can I have two entirely different
pictures together on one pendant?
A: Yes, our computer technicians
can merge any number of pictures onto one pendant. However, we do charge
an additional $10 per Photo. You will be able to select this option upon
checkout. |
Q: What if one picture is larger
than the other picture? Can they be put together?
A: Yes, we can engrave any picture
any size up to 8 1/2 X 11. Just send the pictures and let our technicians
handle the rest. |
Q: Can a person or object be
cut out of the picture?
A: We can crop out any person or
any object. There is a "special instructions" section in the checkout for
you to provide us with any requests you have with your pendant. |
Q: Can my pendant be done in
other fine metals?
A: Yes, we now offer our pendants
in Sterling Silver & White Gold. See catalog pages for pricing and
styles. |
Q: How do I clean my picture
pendant charm?
A: Treat your charm as you would
any other fine jewelry item. It’s made of solid 14K so it will never tarnish.
Use a soft, clean cloth to rub off fingerprints and moisture. |
Q: How long will it take to receive
my Picture pendant?
A: It will take approximately 10
days from the day we receive your order for you to get your pendant. We
will have Holiday cut-off’s that will not allow you to order you picture
pendant after a certain date. ( Dates will be given a few weeks before
cut-off to allow you to receive your orders in time for the holidays) |
Q: Does my Picture pendant last
a lifetime?
A: Yes. We put a protective glass
or coating on almost all of our pieces to make sure that they are durable |
